This includes common mistakes people make when starting out in business. The key is to focus on the outcome you want and avoid making the situation worse. If we simply act on the raw emotion we undoubtedly feel, that will probably drive the wrong behaviour. In turn, the other side will react, badly, and everything escalates very quickly.
Gordon has seen it all, and getting angry rarely ends well!
With any disputes, it pays to seek advice early on, to understand your options. There are mediation processes that often help, and Gordon his top tips for solving disputes quickly and effectively too.
Great pragmatic advice that is crucial for anybody in business, from a highly experienced legal expert.