We're in a new year full of possibilities and opportunities....what better time to explore your own growth and knowledge with our five things to learn? This week we have five top tips from Business Mentor, Kathy Ennis of LittlePiggy
An hour of our working day can be used in so many ways: from your team catch up on zoom, finishing touches to a presentation, planning future events for your away days and, most importantly, the ins and outs of the latest blockbuster TV series.
So why not take just 60 minutes of your day to increase your knowledge and skills? You can learn about information on key issues from learning how to adapt and successfully recover from the impacts of the Covid-19 pandemic, understanding and navigating Brexit and other key challenges; to updating you and your organisation’s skills and discovering new opportunities.
The Norfolk Knowledge Hub has new content every month, free to access and use - covering a wide variety of topics and areas.
The Hub is curated by your Norfolk Chambers, with content given freely by businesses within Norfolk in the spirit of recovery, and recognition of knowledge, learning and development.
Top tip 1 is all about why you have to communicate with your customers; why you have to communicate often and why you need to be easy to reach.
How Regular Communication with Your Customers Could Save You Money
How much does it cost you to run your business?
Top tip #2 is all about managing customer expectation. It’s based on the old saying
You must under promise and over deliver
This is not a ploy to fool your customers. It is about managing the expectation your customers have about you, your products and your services.
Your task?
Top tip 3 is about ensuring you do what you say you will – when you say you will do it. Follow-through is essential!
Why Should We Expect Customer Loyalty?
These days our customers enjoy the luxury of being able to easily switch from one company to the other.
Top tip 4 is about being responsive to your customers (and to others making enquiries) because phone calls, emails and messages must be answered if you want to increase sales and engagement.
Being Responsive Doesn’t Mean 24/7
Tip tip 5 is about how to stay innovative and creative.
Stay innovative and creative. Easier said than done, perhaps?
Sometimes identifying your business idea in the first place can be difficult, but then you have to constantly think of new and interesting ways to engage and communicate with your customers. Add to that the need to find ways to keep your enthusiasm (and accountability) for your own business fresh (particularly difficult if you are a one-person micro business) and innovation and creativity can be REALLY HARD.